GENERAL FAQ'S
WHAT ARE YOUR OFFICE HOURS?
Monday - Friday: 9:00am-4:00pm
Saturday - Sunday: Closed
WHAT ARE YOUR WILL-CALL (customer pick-up and return) HOURS?
Monday - Friday: 9:00am-3:30pm
Saturday - Sunday: Closed
WHERE IS FLEXX PRODUCTIONS LOCATED?
We are located at 1833 East Harmony Road Unit 19 in Fort Collins, Colorado. Contact us for specific directions.
WHAT ARE YOUR TERMS AND CONDITIONS?
Please contact your event specialist for a current copy of our Terms and Conditions.
HOW FAR IN ADVANCE DO I NEED TO BOOK?
The sooner, the better. This helps ensure the availability of your rentals. Once the rentals are reserved for your event, party or wedding, you are guaranteed that equipment. Contact us for more information or to discuss your booking details.
CAN I MAKE ADJUSTMENTS TO MY RESERVATION ONCE PRODUCT IS BOOKED?
Yes! We understand how guest counts can fluctuate and that event needs may change. Small item rental changes to your order can be made up to ten business days (approximately two weeks) out from your delivery or customer pickup date. Additions made to orders within that time period are subject to product availability, and reduced quantities or removed items are subject to cancellation fees.
FLEXX CANCELLATION POLICY
FLEXX Productions always does our very best to work with our clients on any changes that come up and accommodate what we can. Cancellation(s) made after the delivery of your rentals, installation of equipment, or pick-up of your rentals at our showroom are non-refundable. Items cancelled after they have already been prepared for an order may be subject to a re-stocking fee in addition to any of the cancellation fees outlined below.
TENTING & TENT DÉCOR ITEMS:
- All tenting & tent décor items need to be confirmed 20 business days (approximately 1 month) in advance of the delivery or customer pick up date. For clients who cancel an order with these items:
- 21 or more business days prior to when the items depart the facility, a 50% cancellation charge will apply (in most cases; this is your non-refundable 50% retainer)
- 20 business days or less from when the items depart the facility, a 100% cancellation charge will apply
RENTAL ITEMS (Anything excluding tenting & tent décor):
- All rental items need to be confirmed 10 business days in advance of the delivery or customer pick-up date (approximately 2 weeks). For clients who cancel an order with these items:
- Over 10 business days prior to when the items depart the facility, a 50% cancellation charge will apply (in most cases; this is your non-refundable 50% retainer)
- 10 business days or less, a 100% cancellation charge will apply
FULL EVENT CANCELLATIONS
In general, we prefer to reschedule an event when we can versus fully cancelling. Full event cancellation requests and/or re-scheduled events are subject to possible fees based on resources already allocated to the event prior to the request to cancel/reschedule. The capability to reschedule an event involves multiple factors, including but not limited to: availability of product and labor over the new event dates.
We assess each situation individually and try to be as fair as we can. Any rescheduled events for a new event year are subject to that year’s price rates.
Events canceled and/or rescheduled for any reason including, but not limited to; COVID-19, Acts of God, etc are subject to the cancellation terms above and at minimum, the 50% retainer will be kept.
Please contact your event specialist with any questions.
AM I ABLE TO SCHEDULE AN APPOINTMENT TO VISIT YOUR SHOWROOM TO VIEW PRODUCT IN PERSON?
Yes! Our showroom is open Monday-Friday from 9:00am-4:00pm. Though appointments to visit our showroom are not required, they are strongly encouraged. This way, an event specialist best suited for your needs can be available to show product, answer questions, and put together a free estimate or event reservation right then and there with you. Give us a call today at 970-223-1195 to schedule your next visit.
DO YOU DONATE PARTY RENTALS, TENT RENTALS, OR EVENT RENTALS TO NON-PROFITS? 
Yes we do! To apply for a donation please click here to download a donation request form.
WHAT IS THE DAMAGE WAIVER?
FLEXX Productions offers an optional damage waiver which covers replacement costs. The damage waiver is 10% of the rental cost total. By paying this, you are covering any accidental damage that may occur to a rental item while it is in your possession. Examples include: broken glassware, chipped china, or a tear or stain in a linen. However, any damage due to negligence is not covered by damage waiver. This would include wax burn holes in a linen, wind damage to umbrellas left up in a storm, or torn tent canvas due to not removing built up snow/water over an event. The purpose of the damage waiver is to protect the client from accidents or unforeseen circumstances. You may choose to decline the damage waiver and assume all responsibility for rental equipment and be billed out accordingly for any damages incurred during the rental period. Current replacement rates and charges can be obtained from your event specialist. To opt out of the damage waiver, we request documentation of the following: 1) Signed copy of our Damage Waiver Release Form provided by FLEXX Productions management, 2) A copy of your organization's certificate of liability insurance (COI) with coverage up to $1 million, and 3) Name on the reservation must match the name on the COI.
EVENT EMERGENCY INFO
If you discover a missing or damaged rental item, notify us immediately. We will note it on your contract. Lessee is responsible for equipment from the time rented to time returned. All equipment should be stored in a protected area. We do charge for missing, broken, damaged and stolen items. If you have a problem with the equipment, please call us. Our emergency number is 970-631-8170.